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If your PRISM system is running inefficiently, you're not only wasting resources, you're also wasting your time and the time of your operators. For instance:
  • An alarm turns out, upon investigation, to be a database problem rather than a field problem.

  • Alarms may be overwhelming your operators, causing them to ignore or miss critical events.

  • You may be spending more time tracking down system issues than it would take to prevent them.
The fact is, you may be heading for a system crash, simply because you don't have time to prevent it. But how do you keep your system running at its best, make the most of its feature-rich environment, and protect yourself from disaster -- without increasing your personnel? With PRISM TuneUp, our new on-site program that streamlines maintenance while helping you achieve maximum performance. Customized for each PRISM system, a complete TuneUp program will likely include:
  • System backups and Ignite-UX images

  • HP-UX patch analysis, process table, memory, CPU, I/0 and upgrades

  • PRISM alarms, historical data, operation and upgrades

  • Preventive maintenance recommendations

  • Data synchronization and file system cleanup

  • Attention to and resolution of your top issues
In addition, we will evaluate and optimize additional features to ensure that your system runs at peak power. Finally, we will make sure that a strong recovery plan is implemented -- just in case. We will develop exactly the program you need, based on a comprehensive system evaluation in which you participate.

System maintenance

A neglected operating system will eventually stop running -- usually at the worst moment. This kind of crash is often preventable with regular maintenance. Unfortunately, you don't always have time to do it right. That's why a big part of TuneUp is a review of your log files, error logs and system messages to ensure that all is well. If maintenance is required, we'll handle it, including printer lists and unpurged spool files, disk allocation and usage, and kernel maintenance. We;ll give you a report of what we found and how we fixed it. Maintenance during a TuneUp takes a fraction of the time it would take to reboot and troubleshoot operating system problems.

Security review

These days, security is at the top of everyon's list. Security lapses often start with user accounts. We review all your users, checking password history as well as the accounts themselves. We'll help you customize user environments to ensure compliance with your policy and procedures. If your company doesn't have a policy, we will implement your wishes based upon best practice. (If you require a more rigorous program, ask about PRISM Shield.)

System backup strategy

The critical task least exercised is backing up. Without a comprehensive backup strategy, you may not be able to recover your valuable data. At a minimum, restoring your system from a disk failure could take days or weeks. When we're done tuning up your system, you'll have three levels of backup: a full image using HP Ignite-UX; a full cpio copy of the system; and a complete database backup. We will automate incremental backups to suit your system needs.

The last details

We will observe your system in action and recommend improvements based on how you use it. Some of the review topics:
  • Area of Assignments

  • Operator Interface allocations

  • Command Interpreter and system scripts

  • Alarm filtering, display and efficiency

  • Tools for customizing tasks in OI and workspace menu

  • Database tuning: MASTERCFG, SCF, FORMULAE and other DEF files

  • Database cleanup: eliminating unneeded files

  • Process tuning: looking at the processes running on your system

  • Memory tuning: review of various memory locations and uses
Wrap-up

Before we leave, we will go over the system evaluation that started the TuneUp process, item by item, to be sure that your needs have been addressed and your questions answered.

Product overview in pdf format
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This site last updated: 15 January 2009.