Customer support packages
 At
Advanced Control Systems, our team of experienced technical engineers embody
the customer support philosophy that has won us consistently high marks
in industry surveys. Our support programs are carefully constructed on a
case-by-case basis, to give you the services you need at a price you can
afford. And we've just added three new options to help you keep your system
operating at peak performance.
Software and hardware support agreements
We can design a plan that suits your exact configuration and meets your
critical needs, whether it's up'time, maintenance, scheduling, performance
optimization, administrative overhead or upgrades. Bare bones to evergreen,
we can customize a plan that's right for your operation, to ensure that
your system operates at optimum performance. Among the possibilities:
- Bundled on-site service plans. We come to you to install upgrades
and/or provide necessary assistance.
- System diagnostics and configuration support, including routine system
dial-ins to make sure your system continues to run smoothly.
- Database/display coordination and assistance, tailored to fit your
application suite. This can be a combination of work done on-site and
preparation done at our office.
- System administration services, designed to optimize system performance.
This option can include on-site assistance.
- Three-day and five-day on-site assistance programs provide a customer
support engineer to perform system diagnostics, clean-up, security,
administration tasks, as well as any specific needs you may have.
- 24x7 emergency service (a full support subscription option) provides
access to a technician anytime to deal with problems related to your
Advanced Control Systems system. (This service does not apply to non-emergency
calls, which are handled by calling the HelpDesk.)
- Our HelpDesk is staffed from 8 a.m. to 8 p.m. EST to address all problems,
requests, reports or questions you may have.
- Start-up assistance -- anything from turn-key preparation to just
a little bit of fine-tuning. We can customize a plan for those who need
a little bit of everything.
Training
- Your control system is a feature-rich environment designed to help
you meet the needs of your growing business. To help you master your
system, we offer a multitude of hands-on in-depth training programs.
Although classes are offered regularly at our Atlanta headquarters,
they can be conducted at your site. We maintain your training profile
and plan a personalized program that will meet your specific needs.
If you have a full-support agreement, you receive a 10% discount on
all classes.
Extras
- Add-ons or upgrades are easy -- we will handle all the details of
any new equipment and incorporate it into your service agreement.
- We have set up a user forum -- for Advanced Control Systems customers
only -- on our website: www.acsatlanta.com. We encourage you to visit
our website often and to send us your suggestions for improvements.
We consider user requests and comments when devising new support programs,
designing new or improved products and creating new applications.
Overview
in pdf format
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