Our commitment to training
2007/2008 class schedule		   Service Subscriptions
Two-factor VPN Security
Database and Display Services		   System Administration Services PRISM TuneUp
NTU Software and Firmware Support
 


Service and Support

The keystone of Advanced Control Systems is our service and support. The Newton-Evans marketing survey of electric utility system operators consistently places us in the "Best of Class" level. With our knowledgeable, all-engineer support personnel, we are able to offer exemplary service on a 24x7 basis. Our service and support solutions include:

Integration: we provide the personnel and tools necessary to integrate your real-time data into OMS, AM/FM/GIS, CIS, etc. applications.

Installation: our fully-trained staff will assist in the installation and implementation of your system -- to whatever level you require. Our installation services include:
  • Design services

  • Database creation and conversion

  • AM/FM/GIS mapping

  • Utility Data Model

  • Mapping
Planning: our planning services provide you with the necessary expertise to serve you at the highest possible level. Our planning services include:
  • Modeling

  • Disaster recovery

  • On-site analysis/engineering
System Administration: we provide full system administrative services, from our corporate location or at your site. Our diagnostic service, performed monthly, ensures the smooth operation of your Advanced Control Systems system. Additional system administration support is also available.

Our Educational Services offer training for system administrators, field technicians, database administrators, operators/dispatchers, and management. We can train your people not only in PRISM system operation, but also UNIX, Oracle and NTUs. More...

Subscription Services
Advanced Control Systems offers a variety of subscription services that provide full coverage of your system:
  • Upgrade program

  • Hardware maintenance support

  • Software maintenance support
 
Contents © 2008 Advanced Control Systems, Inc. All trademarks are the property of their respective owners.
This site last updated: 14 May 2008.